BAG NEWS ….
Ed Sims, the Roma Regional council Regional Economic Development Officer, was in Mitchell last week to meet with the BAG Management Committee for input into the council’s Regional Economic Development Strategy. Ed would like to present the draft strategy to the community sometime over the next few weeks and I will let you know as soon as a date is set. It would be good to have some community feedback, especially from local businesses.
Booringa Action Group is now a Gold level AussieHost business! I was in Brisbane last week to undertake this course and I am now an accredited AussieHost facilitator. This is a very exciting program which I urge all businesses to undertake, as it can be clearly demonstrated the links between good customer service and your business’ bottom line! AussieHost is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service. It builds personal, professional and community pride and inspires a greater commitment to providing better service. The AussieHost mission is to create a culture of high quality customer service standards throughout Australia, while contributing to every Australian’s opportunity to achieve personal, professional and commercial significance. AussieHost’s unique approach focuses not only on skill development, but on versatility, innovation, self reliance and self confidence. It ensures that the individual takes responsibility for their service delivery.
We are now taking Expressions of Interest from local businesses interested in undertaking this course. The content of the one day program covers the following topics:
· What is quality customer service?
· The importance of workplace and personal presentation
· Excelling in telephone communications
· Handling customer complaints and dissatisfaction
· Who are your customers and how to best serve them
For more information on AussieHost visit www.qtic.com.au/aussiehost.
BAG PROJECT UPDATES ………
Child Care Centre – We were fortunate to make a new contact in C&K last week and this has been very encouraging. Hopefully some feedback will be forthcoming soon on our proposal to establish a new child care centre so that we may take the next steps.
GENERAL COMMUNITY INFORMATION ………
I hope everyone has their sparkling outfits ready for tomorrow night’s Mitchell Show Society Bling Ball. Tickets are still available at either Landmark or Poppy’s. It should be a great night and I look forward to seeing you there!
And don’t forget the Mitchell Races on Saturday! Gates open 12 noon. 5 race program …. Bookies and SKY …… entertainment …… fashions on the field ….. licensed bar …… BBQ ….. fish and chips ….. prizes …. Jumping castle.
A big weekend for Mitchell!
Until next week! :-)
Cheers,
Sharyn.
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